I recently signed another 2-year contract with DirecTV, having spent a few months with the cable figuratively cut. The NFL season hit, however, and having no other good way to watch my Indianapolis Colts, I decided that a free NFL Sunday Ticket package was worth getting back on the hook.
Imagine my frustration, then, when I couldn’t get the DirecTV Player working on any of my Windows 8.1 machines, specifically my homebuilt desktop, Dell Venue 8 Pro, and Microsoft Surface Pro 3. The DirecTV Player installation complained about a missing Flash player, whether I was running Internet Explorer or Chrome, which made no sense given that I confirmed that Flash was indeed installed and working for everything else. However, the version of Flash that the DirecTV Player installer tried to download was apparently an older version and wouldn’t download. A bit of a conundrum.
Here’s the initial setup process, for desktop Internet Explorer 11.
A search on the problem took me to Microsoft’s Support Community, where a poster provided the following link to download the Flash player (a general link that downloads the latest version, currently 15): Install Flash.
Downloading and installing this version worked, regardless of the fact that Flash was already installed.
Once this version of Flash was installed correctly, the DirecTV Player installation could be completed.
Once the browser was refreshed, the DirecTV Player was available and working.
For whatever reason, these steps work for both Internet Explorer 11 and Chrome, both on the desktop. My searches turned up references to the DirecTV Player not working with 64-bit Windows 8.1, but I experienced the issue on my Venue 8 Pro running 32-bit Windows as well. Note that the fix doesn’t work for the modern UI Internet Explorer; so far, I can’t get that to work on any of my machines, which might be by design (DirecTV may simply not yet support modern Internet Explorer).
I’m surprised that I haven’t heard more about this issue. If this isn’t happening for other people running Windows 8.1, then I can’t understand why it happened to me on so many different machines. In any event, I now have the DirecTV player working on both of my Windows 8.1 tablets, which was my biggest concern.
Let me know if you have the problem, and if these steps work for you.